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Nestlé USA's Online Privacy Policy
Effective Date: 10/25/2006
Last Updated On: 3/9/2007 |
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Welcome!
Thank you for visiting a Nestlé USA (“Nestlé
USA,” “we,” or “our”) website. The following
is a description of how we collect, store,
and use the personal information you provide
us through any of the websites operated by
Nestlé USA, including the one you are
currently visiting (“Nestlé USA Privacy
Policy” or “Privacy Policy”). We have also
voluntarily undertaken privacy certification
with TRUSTe, which requires that we meet
established online information collection
and use practices.
We encourage you to read this Privacy Policy
before you submit any personal information
on this website. For a complete description
of our online privacy practices, please
click on the topics of interest provided
below.
Note: If you are a parent or legal guardian
and are interested in learning about Nestlé
USA’s policy regarding the collection and
use of personal information from children
under 13, please see our Children’s Privacy
Policy at the bottom of this page. Please be
aware, however, that our Children’s Privacy
Policy applies to a very small number of the
Nestlé USA Websites, specifically those with
strong appeal to children under 13 or that
knowingly collect personal information from
children under 13.
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What does the Nestlé USA Privacy Policy
apply to?
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What information do we collect from you?
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How do we use the information we
collect?
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What are the consequences if you refuse
to disclose your personal information?
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Do we use cookies or other passive
collection tools?
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Who collects the information on our
Websites?
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With whom, if anyone, do we share your
personal information?
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Your California Privacy Rights
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How do we help ensure the security of
your information?
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How can you access or modify your
information?
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How can you make other choices regarding
the use of your information?
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How can you ask a question or file a
complaint regarding this Privacy Policy?
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What are our information collection
practices regarding children under 13?
What does this Privacy Policy apply to?
Our Website and Information Collected Online
The Nestlé USA Privacy Policy currently
applies to any website operated by Nestlé
USA and that posts a direct link to this
Privacy Policy (“Nestlé USA Website(s),”
“Website(s),” or “Site(s)”). In addition,
the privacy practices set forth in this
Privacy Policy pertain only to the on-line
collection of information through the Nestlé
USA Websites, but do not apply to
information that may be collected by Nestlé
USA off-line.
The TRUSTe program only covers information
that is collected through Nestlé USA
Websites, and does not cover information
that may be collected through any software
downloaded from our Websites. Please note,
however, that Nestlé USA does not presently
collect personal information when you
download certain features such as screen
savers and cookbooks from our Websites.
Websites Not Covered by this Privacy Policy
This Privacy Policy does not apply to
websites maintained by other companies or
organizations to which we link, including
websites that are operated by our parent or
affiliate companies or that are not
otherwise a part of the Nestlé USA family of
websites (collectively, “third party
sites”). These third party sites may include
but are not limited to websites operated by:
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our parent company, Nestlé SA (e.g.,
nestle.com);
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our international affiliates (e.g.,
Nestlé Canada);
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joint ventures such as Beverage Partners
Worldwide (e.g., nestea.com);
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other U.S. subsidiaries of Nestlé SA
such as Dreyer’s Ice Cream and Nestlé
Waters North America (e.g.,
nestle-waters.com);
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unaffiliated online stores that sell
Nestlé products and to which we link
(e.g., mybrandsinc.com and rei.com);
and,
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Nestlé USA that are directed to
businesses (e.g., vend-nesquik.com and
nestlefoodservices.com).
We encourage you to read the PRIVACY POLICY
of the third party sites to which you link
before you submit any personal information
to that site. We are not responsible, and
disclaim any liability for the independent
practices or content of any third party
site.
Special Note to Non-U.S. Visitors
We have no intention of collecting personal
information from non-U.S visitors through
our Websites. This Privacy Policy is
intended to meet the laws and requirements
of the United States, which may not
necessarily be consistent with the laws and
regulations of your home country. Any
information that you provide to Nestlé USA
will be treated in accordance with this
Privacy Policy.
Your Acceptance / Changes to this Privacy
Policy
By using a Nestlé USA Website, you are
accepting the practices described in this
Privacy Policy. If you do not agree to this
Privacy Policy, please do not use this
Website. We reserve the right to make
changes to this Privacy Policy. Any changes
will be posted in this Privacy Policy and
material changes will generally apply only
to activities and information collected on a
going forward basis. If we materially change
how we use your previously collected
personal information, we will notify you by
email and may give you a choice to consent
to or opt-out from the desired change. We
encourage you to review this Privacy Policy
whenever you come back to this Site to make
sure you are aware of any changes and how
your information may be used. Your continued
use of this Website or any other Nestlé USA
Website signifies your acceptance of these
changes.
What types of information do we collect?
To simply browse our Websites, we do not ask
you to provide any information. However, if
you wish to participate in many of the
features and services the Nestlé USA
Websites and brands have to offer, we may
ask you to provide certain personal and/or
demographic information. Personal
information (as used in this Privacy Policy)
refers to any information that can be used
to personally identify you or contact you
online or offline. This may include, for
example, your name, postal address, e-mail
address, phone number (“personally
identifiable information”) as well as other
non-personally identifiable information or
demographic information such as your date of
birth, age, gender, habits or preferences
when such information is tied to your
personally identifiable information
(collectively, “personal information”).
Personal information is only collected with
your knowledge (i.e., if you voluntarily
provide it to us through one of the many
online forms available on the Nestlé USA
Websites) and will usually take the form of:
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Registration or sign-up on a Nestlé USA
Website (“general website
registration”);
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Sign up for a newsletter that is
specific to an event, product, or
website and that is not included under
general website registration;
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Sweepstakes, contests, or other
promotions;
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Surveys and polls;
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Message boards and other interactive
activities;
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Purchasing a Nestlé product through one
of our online stores;
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E-cards, tell-a-friend, or other
one-time use features;
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Feedback, questions, or comments through
one of our Contact or “Ask the Expert”
forms;
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Information submitted in a business
capacity (e.g., resumes, media requests,
etc.);
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Information collected through our
Nutritional Sites;
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Signing up a friend to participate in
product-specific campaigns; or,
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Any other request that requires the
submission of personal information
(e.g., Consumer Panel, Product Request,
“Where to Buy,” etc.)
Note: depending on the Nestlé USA site that
you are visiting, some or many of the
activities listed above may not be
available.
The types and amount of information
collected for the features listed above will
vary depending on the activity. The
requested personal information may include:
first and last name, email address, home
address (including city and state),
telephone number (work or home), and (for
those purchasing products online) credit
card information. For some activities, you
may be asked to create a username and/or
password and/or to provide additional,
demographic information, including: (i) your
age or date of birth, (ii) gender, (iii)
frequency of use, purchase, and consumption
of certain Nestlé products and/or other
similar products, (iv) facts about your
household or lifestyle, and/or, (v) other
information relevant to the Nestlé product
you’ve purchased or the specific Site which
you are visiting (for example, if you are
registering on verybestbaby.com or
verybestkids.com, you may be asked to
provide information about the children in
your household, including their names,
genders, and birthdates).
If demographic information is collected for
an activity that also requires personal
information, we may combine the demographic
information with your personal information.
Combining data allows us to customize the
notices we send you and the content we
provide you according to your interests and
preferences. For more on how we use your
information, please read the section on use
below.
How do we use the information we collect?
Generally, all information collected is used
for the purpose for which the information
was collected or as otherwise identified at
the point of collection or in this Privacy
Policy. For example, if you sign up or
register on a Nestlé USA Website (“general
website registration”), the information you
provide is used to offer you the benefits
and privileges that typically come along
with registration. This may include access
to and use of exclusive or personalized
content or activities on the Nestlé USA
Websites (e.g., message boards, upload
features, personalized recipe boxes, etc.),
participation in special events and
promotions (contests, sweepstakes, coupons,
etc.), and the ability to receive the
communications or marketing material you
select at the time of registration or that
automatically come with your registration.
Similarly, if you contact us via an online
contact form or through one of our Ask the
Expert features, your information is used to
respond to your inquiry or comment, and in
some instances, post the answers to your
question in anonymous form on the relevant
Website. And, of course, any credit card
information you provide us is used to
fulfill and process your online purchases.
For additional specifics about some of the
features available on the Nestlé USA
Websites, please see below.
When registering or providing information on
our Sites, you may also be given the option
(through a check box or otherwise) to have
your information used for an activity or
service different from the primary activity
or service that you are requesting. For
example, if you are signing up for a contest
or other promotion, you may also be able to
sign up for newsletters or alerts from the
Site hosting the promotion or from other
Nestlé USA Sites or products. If you choose
to receive these additional services, Nestlé
USA will use your information to provide
them to you.
From time to time, we are approached by
reputable third party companies and
organizations that provide products or
services that we believe may be of interest
to you. To extend these products or services
to you, we may use your personal information
(e.g., email address) to send out notices on
their behalf. We see this as a value-added
service helping you find useful products or
services. Our goal is to limit the notices
and communications to those that we think
you would appreciate receiving. Please note
that all such mailings come strictly from
Nestlé USA and your personal information is
not shared with these other companies.
We may also use your personal and/or
demographic information for our internal
marketing and demographic studies, so we can
constantly improve, personalize, and
customize the products and services we
provide you and to better meet your needs.
This may include occasionally combining,
updating, or otherwise enhancing the
personal information collected through a
Nestlé USA Website with data we receive from
outside records or third parties.
The following provides additional
information about certain features on our
Websites:
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Newsletters and Email
If you provide us your email address
and/or mailing address (whether as part
of our general website registration or
for a specific newsletter or
communication), the contact information
you provide will be used to send you the
specific newsletter, communication, or
literature requested. In addition, you
may receive communications introducing
you to other Nestlé brands or Websites.
These materials may come in the form of
regular mail or email, depending on the
Site you register on and the information
you provide during registration.
We may also use your email address to
send you transactional or administrative
communications (e.g., confirmation email
when you purchase a product online or
when you sign up for, or unsubscribe
from, a specific registration or
activity), as well as certain
service-related announcements (e.g.,
notices about updates to our Privacy
Policy, discontinued features or
programs on our Websites, changes to our
online services or technical support
policies, or other related changes).
Collectively, these types of
communications are referred to in this
Privacy Policy as “Administrative
Communications.”
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Sweepstakes, Contests,
and Promotions
To enter an online sweepstakes, contest,
or other promotion (collectively,
“Promotions”), you may be required to
first register on a Nestlé USA Website.
The information collected as part of a
Promotion is used to determine your
eligibility, notify you whether you are
a winner, and/or fulfill and deliver
prizes. If you are a winner, certain
information about you (such as your name
and picture) may get posted to the
relevant Nestlé USA Website. If children
under 13 are allowed to participate in a
Promotion, we first obtain parental
consent, if required.
For more information about Nestlé USA
Promotions, please see the official
rules or details posted with the
specific Promotion.
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Surveys and Polls
There are two types of surveys or polls
that may be conducted on the Nestlé USA
Websites. One is where purely
demographic or survey information (e.g.,
age, gender, household information, and
other interests, etc.) is requested and
the information is not linked to any
personally identifiable information
about you. In other cases (such as
during account registration), we may
collect this same information and
combine it with your personally
identifiable information. If children
under 13 are allowed to participate in
surveys or polls that collect or are
linked to personally identifiable
information, a parent’s prior verifiable
consent will be obtained.
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Message boards and other
interactive features
We may provide interactive features that
allow you to post or publish messages,
stories, pictures, or artwork on our
Websites. Although we strive to protect
those who use and participate in these
activities, we encourage you to be wary
of giving out personal information or
images about yourself in public areas
such as on a message board or other
online community-type feature. Such
information can be collected and used by
people you don't know. As such, we
cannot guarantee the security and
privacy of, and are not responsible for,
any information you post in these areas.
Your use of these features is at your
own risk.
Please note that if we choose to post a
picture or message that you provide us
through one of these features, we may
post, along with the picture or message,
certain non-personal information about
you, such as your username, first name,
first initial of your last name, and/or
city and state of residence.
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Purchasing Nestlé
products online
Some of our Sites may allow you to
purchase Nestlé products through an
online store operated by Nestlé USA or
by a vendor on our behalf (“Nestlé USA
Online Store”), while other Nestlé USA
Websites may provide links to
unaffiliated third party sites that sell
Nestlé products. If you are purchasing a
product through a Nestlé USA Online
Store, you will be asked to provide your
credit card information, including
credit card number and billing and
shipping addresses, as well as other
basic contact information (e.g., phone,
email address). This information is used
to fulfill your purchase and confirm
your order.
If the online store you are visiting is
operated by an unaffiliated third party,
we may provide you a direct link to the
third party store for your convenience.
Please note, however, that these sites
are not operated by Nestlé USA and are
not covered by this Privacy Policy. We
are selective in who we choose to
partner with to sell Nestlé products
online and we will strive to work with
online retailers who (like ourselves)
use industry-standard encryption when
collecting and processing orders through
their websites. This helps prevent
unauthorized electronic access to
sensitive financial information, such as
your credit card number. We encourage
you to read the PRIVACY POLICY of the
online store you are visiting before
sharing any personal information such as
your credit card number.
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E-cards, tell-a-friend,
and other one-time use features
Personal information requested for an
e-card, tell-a-fiend or other referral
feature, or other one-time use features
(typically, names and email addresses)
is used on a one-time basis (e.g., to
send the communication) and is not
further retained by Nestlé USA. If these
kinds of features are made available to
children under 13, they may be designed
so that prior parental consent is not
required.
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Business-related
information
Please be advised that in some areas of
our Websites, you may be able to submit
information about yourself or the
company you represent in a business
capacity. These areas may include a
career section where you can submit a
resume or job application online or a
section or contact form to handle media
requests. Although any personal
information gathered in this context is
used exclusively for its intended
purpose (e.g., a resume will be used for
the job application process only), such
information is not otherwise subject to
the terms of this Privacy Policy.
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Healthcare and
Nutritional Sites
Some of our Sites provide nutritional
and/or health-related information and
tools that are intended for healthcare
professionals, consumers, or both. In
addition to basic contact information
(e.g., name, email address, etc.), these
sites may also collect specific
information about: (i) a healthcare
professional’s practice (e.g., practice
name, medical/professional degrees,
hospital affiliations, use of Nestlé
nutritional products in treatment of
patients, etc.); (ii) a consumer’s
interest in certain nutritional products
(e.g., use of Nestlé nutritional
products, diet and exercise habits,
etc.); or (iii) a consumer’s diagnosis
with certain conditions.
As with other Nestlé USA Sites (as more
fully described in this Privacy Policy),
this information is used for the
purposes identified at the time of
collection, i.e., to provide and send
the registered user relevant nutritional
and/or health information and to give
them access to member-only benefits and
tools. Some tools on these Nutritional
Sites may allow you to enter and display
certain health or patient information on
the site itself. Please note that this
information is made available for online
reference only and, unless otherwise
noted, is not simultaneously collected
or retained by Nestlé USA.
What happens if you refuse to provide your
personal information?
If you choose not to submit any personal
information when requested, you may not be
able to participate in certain activities
and personalized features on our Websites
and may limit the services and special
offers we can provide you. For example, if
you refuse to share your email address, you
will not be able to receive any of our
newsletters or otherwise register on our
Websites. If you refuse to provide your
credit card number, you will not be able to
purchase products at a Nestlé USA Online
Store. However, to simply browse our
Websites and learn more about our products,
you do not need to give us any personal
information.
Do we use cookies, track IP addresses, or
use other passive means to collect
information?
Cookies
We use cookies to improve the use and
functionality of our Websites. A "cookie" is
a small file or record-keeping device that
websites often store on a user's computer.
Storage of cookies on your system provides
an easy and convenient way for us to
personalize or enhance your experience on
our Websites and to make your next visit
more enjoyable. For example, cookies may
remember the content you previously viewed
on our Sites or the email address and
password you provided when registering
during an earlier visit to our Sites.
Cookies may also remember items you have
previously placed in your shopping cart
while visiting a Nestlé USA Online Store.
Using cookies, therefore, may allow us to
serve you content tailored to your interests
and save you the time of having to
re-register or re-enter information when you
re-visit our Sites or try to access certain
member-only sections. On some Sites, cookies
enable us to store your favorite recipes,
activities, points or high scores. We may
also use cookies to lockout underage users
from certain activities. We do not use
cookies to collect personal information such
as your name; however, we may link
information contained in a cookie to
personal information collected from you by
other means (e.g., general website
registration). You can always disable
cookies or set your browser to alert you
when cookies are being sent to your
computer; however, if you do so, you may not
be able to register on our Site or use other
features that require registration or the
collection of information.
IP Addresses
We may keep track of Internet Protocol (IP)
addresses to (among other things): (i)
troubleshoot technical concerns, (ii)
maintain website safety and security, (iii)
restrict access to our Sites to certain
users, and, (iv) better understand how our
Sites are utilized. An IP address is a
number that is used by computers on the
network to identify your computer every time
you log on to the Internet.
Log Files
We (or a vendor on our behalf) may collect
information in the form of logs - files that
record website activity and gather
statistics about web users' browsing habits.
These entries are generated anonymously, and
help us gather (among other things) (i) a
user’s browser type and operating system,
(ii) information about a user’s session
(such as the URL they came from, the date
and time they visited our Site, and which
pages they've viewed on our site and for how
long), and, (iii) other similar navigational
or click-stream data. We also use
information captured in log file for our
internal marketing and demographic studies,
so we can constantly improve and customize
the online services we provide you. Log
files are used internally only, and are not
associated with any particular user.
Web Beacons
We may use web beacons (or clear GIFs) on
our Websites or include them in the e-mail
messages we send you. Web beacons (also
known as “web bugs”) are small strings of
code that provide a method of delivering a
graphic image on a web page or in an email
message for the purpose of transferring data
back to us. The information collected via
web beacons may include some of the
information described in the IP Address
section directly above, as well as
information about how a user responds to an
email campaign from Nestlé USA (e.g., the
time the email is opened, where does the
user link to from the email, etc.). We use
web beacon information for a variety of
purposes, including but not limited to, site
traffic reporting, unique visitor counts,
advertising and email auditing and
reporting, and personalization.
Who is collecting your personal information
and is it shared with anyone?
The information that you disclose on the
Nestlé USA Websites is collected by Nestlé
USA or by a vendor acting on its behalf; and
is used in accordance with the practices set
forth above. The following provides more
specific information about how and to whom
we may disclose your information.
Agents and Contractors
We may use outside companies, agents, or
contractors (“vendors”) to provide support
for the internal operations of our Websites
and to assist us with administering a Nestlé
USA Online Store or the various programs and
promotions available on our Sites. In the
course of doing so, these vendors may come
into contact with your personal information.
However, we only give them access to (or
allow them to collect on our behalf) the
information they need in order to perform
the specific tasks they’ve been hired to do.
They have also agreed to protect the
confidentiality and security of this
information.
Partners and Joint Promotions
From time to time, we may run a joint or
co-sponsored program or promotion on our
Websites with another company, organization,
or other reputable third party; and, as part
of this event, collect and process personal
information. If your personal information is
being collected by (or is shared with) a
company other than Nestlé USA as part of
such promotion, we will let you know this at
the time your information is collected.
Periodically, we may run a promotion on our
Site that features the products or services
of another company and will give you the
opportunity to opt in to receive information
directly from that third party company. If
any of these promotions is made available to
children under 13, we will first obtain
verifiable consent from the parent before
sharing the child’s information.
When doing any promotion involving another
company, we may provide a separate link to
that company's PRIVACY POLICY and we
encourage you to read it before you share
any personal information, as we cannot
guarantee they adhere to the same privacy
practices as Nestlé USA. If you do not want
your information to be collected by or
shared with a company other than Nestlé USA,
you can always choose not to opt in or
participate in these events at the time the
information is collected/requested.
Your California Privacy Rights
If you are a California resident, you may
have the right to request and receive
certain information about our disclosure of
personal information to third parties for
their direct marketing purposes, and your
choices with respect to such disclosures.
However, our policy is not to share your
personal information with third parties
unless you first opt-in to such disclosure
or are first given the opportunity to
opt-out. This practice is disclosed in the
preceding sections of this Privacy Policy.
If you still wish to learn more about our
compliance with this requirement, you may
contact us using the contact information
provided below.
Legal and Business Transfers
We may also disclose personally identifiable
information if we are required to do so by
law, or if in our good faith judgment, such
action is reasonably necessary to comply
with legal processes, to respond to any
claims, or to protect the safety or rights
of Nestlé USA, its customers, or the public.
In the event of a merger or acquisition of
all or part of Nestlé USA or Nestlé by
another company, or in the event that Nestlé
USA or Nestlé were to sell or dispose of all
or a part of the Nestlé business, the
acquirer would have access to the
information maintained by that Nestlé
business, which could include personal
information, subject to applicable law.
Similarly, personal information may be
transferred as part of a corporate
reorganization, insolvency proceeding, or
other similar event, if permitted by and
done in accordance with applicable law.
Aggregate Information
We may share aggregated demographic or
survey information with third parties, but
this information is in anonymous form and
does not contain any personal information.
The aggregate information that we share may
include anonymous information that is
captured through the use of cookies and
other similar tracking technology, as
discussed in the cookie section above.
What safeguards do we use to protect your
personal information?
Nestlé USA takes commercially reasonable
efforts to protect the confidentiality and
security of the personal information
collected from our Website visitors,
including children under 13. These efforts
include, but are not necessarily limited to:
(i) storing your personal information in
secure operating environments that are not
available to the public and that are only
accessible to authorized Nestlé USA
employees, and our agents and contractors;
(ii) using industry-standard SSL encryption
to protect the security of certain sensitive
personal information (such as credit card
information) during transmission to our
Websites, and, (iii) verifying the
identities of registered Website users
before they can access the personal
information we maintain about them.
How can you access, modify, or make other
choices regarding the use of your
information?
The following outlines the choices you have
with respect to the collection and use of
your personal information by Nestlé USA.
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You always have the option not to share
any of your personal information with
Nestlé USA. However, if you choose this
option, you will be limited in the
activities and features we can provide
you, as mentioned above.
-
If you do not want to receive
newsletters, announcements, or other
communications and/or services from a
Nestlé USA Website or brand, please
opt-out from these communications or
services at the time of registration or
when the information is collected. If
you have opted in and, at a later time,
wish to opt out, please visit the
appropriate "Update Profile" section(s)
on our Website (if available) and amend
your preferences.
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Along with every e-mail marketing
communication sent to you, Nestlé USA
provides you the opportunity to
discontinue receiving future marketing
communications (i.e., unsubscribe).
Simply follow the unsubscribe process or
directions provided in the email.
-
You can always review or update any
personal information that we may have
collected about you for our general
website registration. To do this, please
visit the appropriate "Update Profile"
section(s) on our Website (if
available).
If any of the mechanisms set forth above is
not available or you wish to make a
different request, please contact us using
the information provided below.
Please note that regardless of your opt-out
selections, we reserve the right to continue
sending you Administrative Communications if
you have previously provided your
information in connection with any one of
our online features, activities, or
services.
In addition, please note that if you
participated in a promotion or program that
involved a third party company and, as part
of that promotion, you agreed to receive
future communications directly from that
third party, you will need to contact the
third party (not Nestlé USA) to opt-out from
such communications. This process may be
outlined in the third party’s privacy
policy.
How can you ask a question or file a
complaint? (Contact Information)
If you have any questions, complaints, or
comments regarding this Privacy Policy or
our information collection practices, please
contact us at:
Nestlé USA Office of Consumer Services
800 N. Brand Blvd.
Glendale, CA 91203
Contact Us
1-800-225-2270
Nestlé USA is a
licensee of the TRUSTe Privacy Program. If
you believe that we have not responded to
your inquiry or your inquiry has not been
satisfactorily addressed, please contact
TRUSTe at
http://www.truste.org/consumers/watchdog_complaint.php.
Nestlé USA Children’s Privacy Policy
Nestlé USA recognizes the importance of
safeguarding the privacy of children on the
Internet and that information collected from
children under 13 (“children” or “child”)
requires special handling. As such, we have
developed the following policy for the
online collection, use, and disclosure of
personal information from children. We
recommend that parents explore our Sites
with their children and that they remind
their children to check with a parent before
providing any information about themselves.
Please note that the majority of Nestlé USA
Websites are not geared toward children and
do not knowingly request or collect personal
information from children under 13. On some
of our Sites that may appeal to people of
all ages, we may take steps to ensure that
those who wish to register or submit
personal information meet certain age
requirements before they can do so.
The following is a description of our
practices for the few Nestlé USA Sites that
may appeal to or collect information from
children under 13.
Collection of Children’s Information
Anonymous or Non-Personal Information
Children can generally surf our Sites, view
content, and play games without providing
any personal information such as name or
email address. On some Sites, children may
be asked to provide anonymous or
non-personal information (such as username,
password, first name, and city and state of
residence) in order to gain access to
personalized features or features that allow
children to keep track of high-score games,
store favorites, personalize web pages, or
perform other similar activities. When only
anonymous information is required for
registration, we may allow children to use
their birthday (month and day only) for
their password. This helps the child
remember his/her password more easily.
Personal Information
If there is a Site that collects personal
information from children (such as in the
case of certain newsletters, competitions,
contests/sweepstakes, and other similar
events), the information collected may
include the child’s name and email address
and the parent’s name and email address, in
addition to other information that is
mechanical or necessary to provide the
feature or service being requested (e.g.,
month and day of birth for a birthday card).
Typically, this information will only be
stored and used on a continual basis if we
have first received prior verifiable consent
from a parent or legal guardian “parent”).
The mechanism used to obtain the parent’s
consent may differ depending on the
information required for the activity and
the intended uses of such information. For
example, if a child signs up for a
newsletter or other registration feature on
our Site, we may send a notice to the parent
via email, and depending on the feature,
either tell the parent how to opt out their
child from the activity or provide their
approval. If a parent then provides the
necessary approval, we may follow up with a
confirmation email. If, instead, the parent
opts out their child or chooses not to
authorize the activity or registration, any
information that might have already been
provided by the child is deleted. In other
instances such as when a child participates
in (i) a contest and wins a prize, or (ii)
an activity that involves the possible
publication of a child’s information or
story on a Site, we may require more
reliable forms of consent such as a parent’s
written consent. In addition, where
applicable, parents will be given the
opportunity to consent to the collection and
use of their child’s information by Nestlé
USA, without also agreeing to the disclosure
of that information to third parties.
Under all circumstances, we will only
collect information about a child if the
child or parent voluntarily submits it to
us. We will also limit the information
collected to that which is reasonably
necessary for a child to participate in a
specific feature. This means that if we
don’t need a specific piece of information
about your child (such as phone number) to
allow your child to sign up for and receive
a newsletter, we simply won’t ask for it. To
read more about the steps Nestlé USA takes
to protect the confidentiality and security
of children's personal information, please
see our section on security above.
We do not collect any personal information
about a child through the use of passive
collection mechanisms such as cookies;
however, information contained in a cookie
may be linked to a child’s personal
information. For more information on how we
use cookies and other passive collection
tools, please see our section on relevant
section above.
Use of Children’s Information
Once collected, a child’s information is
only used for the purpose for which the
information was originally collected and
that the parent has consented to (where
consent is required). For example, if a
child signs up for (and the parent
authorizes or does not object to) an
electronic newsletter or announcement, the
child’s email address is used to deliver the
requested announcement.
From time to time, certain activities
available on our Sites (such as e-cards,
tell-a-friend, technical support, and
certain contests or promotions) may allow
children under 13 to disclose a limited
amount of personal information to us without
first getting their parent’s permission.
Typically, this information is collected to
facilitate a one-time communication or
service, and is not retained by Nestlé USA.
Additional information about other
data-collecting features (that may or may
not be available to children) is available
in our general Privacy Policy above.
Nestlé USA Contact Information
Any personal information that a child
discloses on our Site is collected by Nestlé
USA or by a vendor on Nestlé USA's behalf.
Nestlé USA’s complete contact information is
available above.
Disclosure of Children's Personal
Information
Please read the section titled "Who is
collecting your personal information and is
it shared with anyone?" (above) for our
policy on the disclosure of personal
information collected from children under
13.
Parental Access/Control
If you are a parent that has given us
permission to collect and store your child's
information, you can do the following at any
time:
-
Review your child's personal information
by visiting the appropriate parental
approval/review page. A link to this
page may be available in the notice(s)
we sent you when we originally requested
and obtained your consent.
-
Discontinue further use or collection of
your child's personal information (i.e.,
unsubscribe). To do so, please visit the
unsubscribe page available on the Site
where your child registered or follow
the unsubscribe process or directions
provided in the newsletter or email sent
to your child’s email account.
-
Request that we delete your child’s
personal information by following the
procedures in #2 above. Unsubscribing
your child will delete his/her
personally identifiable information from
our records.
If any of the options set forth above are
not available or you wish to make a
different request, please either: (i) refer
to the documentation provided to you when
you gave your consent; or, (ii) contact us
using the information provided above. Please
be sure to have the following information
ready for verification purposes: your
child’s name and email address, your name
and email address, and the name of the Site
at which your child registered.
Please be advised that if you permit your
child to register on a Nestlé USA Site or
participate in other Site activities
available to children under 13, your child
may also have the ability to review, modify,
or delete his/her personal information
associated with such registration or
activity. This may include the ability to
unsubscribe himself/herself from a feature
that you’ve consented to.
Any changes to this Children's Privacy
Policy will be posted here and material
changes will generally apply only to
activities and information collected on a
going forward basis. If we wish to
materially change how we use your child's
previously-collected personal information,
we will notify you by email and seek the
required parental consent.